Featured client

Given the level of trust Byju’s has exhibited on Orderhive, our team was more than thrilled to pace up with Byju’s scaling business requirements and further automate its complex processes, giving more room to focus on their core business activity.

 

Central repository to track sales activity

Orderhive Enterprise provided a centralized repository by which the sales manager can keep a track on their respective sales person’s daily activities and check on the target achieved.

 

Streamlining financial process

Orderhive Enterprise allows the Finance team of Byju’s to have full access to a detailed payment report from the system.

 

This report helps the team to:

• To know whether the order is PAID or UNPAID.
• To identify the mode of Payment opted by the customer.
• Check the discounted price offered to the customer before confirming the order.
• Seek clarification from the Sales team regarding any payment queries.

 

Aligning the logistics workflow

Shipping Status & Workflow
From a single Interface, the logistic team can pick, ship, deliver and track orders.

 

Every order has a shipping status indicated by a specific icon.
The icons are automatically updated according to the current status of the order.

The shipping status has been defined according to the workflow of their order fulfillment process, and the stages covered are as below:

• Fulfilment → Printing → Picking → Packing → Shipping
• The logistics team can manage & track the entire process.

 

Role-Based Dashboards

The fundamental concept of a role-based dashboard is that it shows tasks & privileges specific to the users and helps them to take appropriate actions. Plus, Byju’s can also restrict the content of information specific to their individual role.

 

Third-party integrations

LeadSquared, a lead management system seamlessly captures leads from different marketing sources and brings it in a single dashboard. These leads are further segmented on the basis of maturity level. Once a lead goes into the confirmation stage, Orderhive retrieves information related to the confirmed orders and reflects it on its dashboard, helping the teams to take appropriate action.

FreshDesk is a query handling tool. Our solution enables users across all the departments to raise tickets when an issue needs immediate attention. These tickets get further synced into Freshdesk, which helps the team to resolve the issue quickly.

IVR Technology is a technology which accepts a combination of voice telephonic input and touch-tone keypad selection and provides appropriate responses in the form of voice, fax, callback, e-mail, and other media form.

The IVR System retrieves information about the order status from Orderhive Enterprise and converts it into an automated telephonic message, so whenever a customer dialed in the IVR system to access the status of the placed order, the system generates the updated & correct message.

 

 

The below infographic displays the automated workflow of Byju’s achieved by using Orderhive Enterprise:

Making a stronger Order Processing system

Generally, with large enterprises like Byju’s, inefficient order processing becomes a bottleneck. Tracking order status throughout the fulfillment process becomes a challenge, even more, when the team across the departments finds it difficult to define the status of the order which falls into a unique scenario.

For e.g. “If the customer has asked for a refund, the sales department can create & assign the tag for “Refund” against the order. The finance team can then easily locate the order by that tag and start processing the refund. This tag also allows the logistics team to quickly arrange a return pickup.”

The below infographic shows how Orderhive Enterprise streamlined order management by designing a feature where the teams across various departments can create their own custom order status called “Tags” and assign it to the order id.

 

Logistic Dashboard

Orderhive designed a customized dashboard for the logistic team where they can filter the orders by dates & shipping providers and have access to full analytical report show in the below infographic.

 

 

Results – Orderhive Enterprise scales with Byju’s

Apart from customization, Orderhive Enterprise’s capabilities include scalability, advanced security, fully-managed private server, unparalleled support, and training.

After deployment, the company now has a working ecosystem of centralized back-end solutions, an organized communication tool, shipping integrations (Blue Dart, Pigeon, FedEx) to fulfill orders at bullet speed, all within Orderhive Enterprise.

• Automation allowed their business to scale and grow.
• Integration with third-party applications allows them to communicate orders easily with their 3PL system.
• Integration with marketing platforms centralized their lead management system.