Terms of service

Welcome to Cin7 Orderhive, an online inventory management system owned and operated by Cin7 Americas, Inc. The following terms and conditions govern our relationship with our clients and others who interact with our website.

The services offered by the software are only accessible on our website at www.orderhive.com and my.orderhive.com.

1. Access settings

      • 1.1 You hereby affirm that:
      • (a) You provide accurate information that includes your identity, address, and the products you sell via the platforms and to update such information’s regularly and promptly;
      • (b) You will not use the software to offer products for sale on a platform that is illegal which demoralize public decency;
      • (c) Text placed by you or on your behalf for the products offered for sale should not be obscene, contain viruses, or be threatening.
      • 1.2 You will provide Cin7 Orderhive with all information wisely requested by it in order to enable full use of the software.

2. Registration

      • 2.1 Cin7 Orderhive will provide you with an acknowledgment on successful registration.
      • 2.2 You agree to keep any username or password chosen by you as a part of the registration process is strictly confidential.
      • 2.3 You agree to notify us immediately in occurrence that you suspect misuse, loss of username, and password. With your notification, Cin7 Orderhive will issue a new user name and password. Until such allocation, you are responsible for the consequences of any use of your username and password.
      • 2.4 One registration is only valid for a single account on each platform.

3. Free trial period

      • 3.1 Upon confirmation of registration with Cin7 Orderhive, you shall be provided a 15-day free trial period (excluding net usage charge or any third party cost) to use services offered by the software.
      • 3.2 You will need to select a plan (Including Expert Assistance) according to your requirements to initiate the free trial. After the completion of the 15-day free trial, your account will get converted to the paid plan automatically, which was selected at the time of creating the trial, if you don’t cancel the free trial account before the end of the trial period. For further assistance, feel free to contact our customer support, and they will be delighted to help you out.
      • 3.3 Use will automatically be discontinued following the expiry of the free trial period. Hence, you will not be able to access the user account and related information.

4. Payments, refunds, upgrading and downgrading

      • 4.1 You need to provide credit card details while creating a free trial account.
      • 4.2 Your account will be converted to the selected paid plan at the end of trial period. You will be billed immediately for the first month/year.
      • 4.3 The service is billed on monthly or annual basis in advance and is non-refundable. There will be no refunds provided in case of partial months of service, for months of an unused running account and for any upgrades/downgrades.
      • 4.4 At the end of trial period will be automatically billed monthly or annually as long as you don’t cancel your account.
      • 4.5 Downgrading of your account will result in loss of features and content and we should not be held liable for such losses.

5. Cancellation and termination

      • 5.1 You can cancel your subscription from the Billing page in your Cin7 Orderhive account. If you choose to cancel the subscription before the end of your current paid up month, the cancellation will take effect immediately and you will not be charged again. Your data will be deleted on or after 30 days.
      • 5.2 After cancelling your free trial account, you will still be able to login to your account.
      • 5.3 Cin7 Orderhive has the right to suspend or terminate your account and current or future use of service due to any reason. Termination or suspension will result in deletion of your account.

6. Changes to prices and features

      • 6.1 Cin7 Orderhive reserves the right to change, delete or discontinue any service feature, temporarily or permanently without notice.
      • 6.2 Cin7 Orderhive reserves the right to modify monthly subscription prices at anytime without prior notice.
      • 6.3 We shall not be held liable to you or any third party for any changes in prices, features or discontinuance of service.

7. Support

    • Support is available on our website. In the event, if you are unable, using information, to resolve an issue arising in the use of the software within a reasonable period, please contact us swiftly by way of email at support@orderhive.com or call us on +1-888-878-5538.
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